FAQ

We specialize in premium LED lighting solutions including:

• LED Drivers (12V, 24V, 48V)
• Controllers (12V-48V RGB, single color, and 220V-240V models)
• LED Strip Lights (including COB and outdoor options)
• LED Neon Flex (IP68 rated) with installation accessories
• LED Profiles and protective covers

Our products are clearly labeled by voltage (12V, 24V, 48V, 220V-240V). For professional installations, we recommend consulting with our support team at [email protected] to ensure compatibility with your specific setup.

We offer both standard and IP68-rated waterproof options, particularly in our Outdoor LED Strip Lights and IP68 Neon Flex collections. Product specifications clearly indicate the protection rating.

We ship globally from our Baltimore fulfillment center, excluding some remote Asian regions. During checkout, our system will confirm if we can deliver to your location.

We offer two convenient shipping methods:

1. Express Standard Shipping ($12.95) – via DHL/FedEx (10-15 days after dispatch)
2. Free Economy Shipping – via EMS for orders over $50 (15-25 days after dispatch)

All orders are processed within 1-2 business days.

Both shipping methods include tracking:

• Express orders receive real-time DHL/FedEx tracking
• Economy shipments include an EMS tracking number

You’ll receive your tracking information via email once your order ships.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout.

International customers may be responsible for customs fees. We provide duty calculators during checkout to help estimate these costs, and our voltage-specific labeling ensures smooth customs clearance.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if contacted before shipment.

We offer a 15-day return window from the delivery date for defective items. Please contact our Baltimore support team at [email protected] to initiate a return. Items must be in original condition with all packaging.

After approval, we’ll provide return instructions. Once received and inspected, we’ll process your refund to the original payment method. Return shipping costs are the customer’s responsibility unless the item was defective.

All our LED products are covered by a standard manufacturer’s warranty against defects. Specific warranty periods vary by product – please check individual product pages or contact us for details.

Our team has extensive experience with LED installations. For professional guidance on drivers, controllers, or neon flex systems, email [email protected] with your project details.

Many of our LED strip products can be cut to size. Please refer to product specifications for cutting intervals and contact us if you need assistance with large or custom orders.

For large installations, we recommend our higher-voltage drivers (24V or 48V) to minimize voltage drop. Our RGB and single-color controllers can typically manage multiple strips – check wattage ratings or consult our team for complex setups.